An interesting issue I came across recently. Pressing CTRL + ALT + DELETE after switching on a Windows 7 laptop leads to a blank screen and no prompt for credentials. I have, so far, only seen this issue on laptops. The cause seems to be a module for Cisco’s VPN software called SBL. This issue is generally created when a user is connected to VPN and then closes the lid on their laptop, putting the laptop to sleep. Waking the laptop leads to a blank screen and rebooting the laptop does not help. You just get a blank screen after pressing CTRL + ALT + DELETE and eventually the prompt for CTRL + ALT + DELETE returns.
The solution is to uninstall the SBL module. You can do this by
1. Going into SAFE MODE (press F8 repeatedly after turning on the machine until you are promptedwith SAFE MODE options.)
2. Adding a registry entry to start the MSI installer service… REG ADD “HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer” /VE /T REG_SZ /F /D “Service”
3. Start MSI installer service… net start msiserver
4. Uninstall the SBL module from Add/Remove programs
After a reboot you should be able to log in to Windows



